The Virtual Conference To Help You Transform Retail

The Virtual Conference To Help You Transform Retail

ONLINE ONLY.
UNFORTUNATELY, YOU’RE TOO LATE FOR THE JULY EVENT

CHECK OUT THE RETAIL TRANSFORMATION SHOW PODCAST INSTEAD

You can now access the recordings from the live, virtual event hosted on 9th July 2020.

Learn from industry experts

Connect with like-minded people

Get inspired to drive change

We’re in uncharted waters. Retail and consumer facing businesses are facing challenges like never before. Even before Covid-19, many retailers were already in adverse positions and needed to transform their business and their operating model. But the pandemic has pressurised the situation and is forcing many onto a burning platform:

Transform or decline.

Now or never.

Yet, this is a time of huge opportunity. Right now, we have the chance to forge a better future. But only if we intentionally transform. We must decide to change. To do this, we must combine the latest intel and with expert instinct and design the future. 

We must act.

We must transform.

What you get

Attend Retail Transformation Live and you will get:

U

Insight

Hear latest insight and intel about the future of retail.

Ideas

Learn about the latest innovations affecting shopping.

Belief

Feel confident in the future and how to get there.

w

Network

Connect with others who are on the same mission.

GET ACCESS NOW

Register now for recordings from the virtual event.

Price: Free


 

Sorry – this event is now closed.

 

Privacy Policy

Wow, what a great session! Having this event at such an uncertain time was so helpful. Loved the technology used and how easy this made it to attend sessions.
The host was engaging and fun through a very busy day. Seeing the retail world pull together to share information and ideas was inspiring

Mary Walker

Managing Director, ELM People

Retail Transformation Live was an amazing event, organised at very short notice and with real skill and passion by Oliver Banks. It was a really useful exchange of views between some great speakers and a large, involved, interactive audience.

Ian Shepherd

Former Retail CEO / CMO and author of Reinventing Retail

WHAT’S ON THE AGENDA

Retail Transformation Live will feature world class speakers and tackle the biggest topics you need to think about.

Our theme for the event will be:

“FUTURE FIT”

Helping you look past coronavirus and getting your retail business and operation fit for the challenges that lie ahead.

Retail Transformation Live will feature world class speakers and tackle the biggest topics you need to think about. The packed agenda is below and look out for more announcements with more speakers and sessions coming very soon.

There will be a mix of live broadcast sessions and also pre-recorded interviews.

9:00am

All times shown in UK (BST).

Welcome & State of the Nation

Oliver Banks

Let’s not beat around the bush. It’s been an unpredictable year. But let’s convene and set the scene for what will be an incredible day ahead of us.

Oliver Banks

9:15am

Opening Keynote: The Future Consumer

Martin Newman

Martin is the Consumer Champion and will be exploring how consumers are currently feeling and will be changing – plus what that means for retailers.

Martin Newman

10:00am

Transformating Retail #1

Oliver Banks

Throughout the day, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.

Oliver Banks

10:10am

Retail Success After Covid-19

Panel: Natalie Berg, Pat Kelly, Karen Bendell, Oliver Banks

With socially distanced shopping becoming the norm, we look at how that changes the challenges and opportunities for retailers – and what it will take to win.

Natalie Berg, Pat Kelly, Karen Bendell, Oliver Banks

10:55am

Break & Live Networking Lounge

Connect and meet with other attendees and speakers in the live networking lounge. At the first event, this drew in fantastic feedback.

Tracey Clements

11:25am

Fundamental vs Incremental Change

Panel: Anish Patel, Simon Hedaux, Michael Grange

The word “transformation” gets used regularly, often in place of the word “change” or “improvement”. But when is the right time to fundamentally transform and when should you be thinking about ongoing optimisation?

Simon Hedaux, Anish Patel, Michael Grange

11:30am

Indie Inspired Innovation

Panel: Clare Bailey, Greg Deacon, Catherine Erdly, Rebecca Morter

Independent retailers are bringing new ideas to serve customers and build successful retail businesses, being more nimble but lacking the resources of larger chains. Explore how indies are thinking differently and innovating rapidly.

Clare Bailey, Greg Deacon, Catherine Erdly, Rebecca Morter

12:10pm

Transforming Retail #2

Oliver Banks

In the second of these sessions, join the host, Oliver Banks, as he shares key thoughts, ideas and strategies to help you transform your retail business and operations.

Oliver Banks

12:30pm

Live Networking Lounge

Connect and meet with other attendees and speakers in the live networking lounge. At the first event, this drew in fantastic feedback.

Tracey Clements

1:30pm

Fireside Chat: Leading Strategic & Pivotal Change

Tracey Clements with Oliver Banks

Exploring how Tracey has become a leading retailer through leading change, empowering people and pivoting quickly.

Tracey Clements

2:10pm

Right People, Right Place

Panel: Marcus Davidson, David Payne, Daniel Chamberlain, Nick Pendleton

How Gap Stores Europe revolutionised employee and customer experience by ditching traditional rotas. Hear Gap UK’s transformation journey to replace manual rotas and move to a cutting-edge data-driven automated scheduling solution.

Marcus Davidson, David Payne, Daniel Chamberlain, Nick Pendleton

2:15pm

High Streets: What’s Next

Panel: Mark Robinson, Polly Barnfield OBE, Dr Jackie Mulligan, Mete Varas

Are high streets facing a new boom time – or will the current woes spell the end of them? Explore how the social media, independents and places are responding.

Mark Robinson, Polly Barnfield OBE, Mete Varas, Dr Jackie Mulligan

3:10pm

Sustainability: Getting Back On Track

Panel: Carl Boutet, Molshree Vaid, Mirvette Russo, Adam Siegel

With the pandemic, the important issue of sustainability has lost momentum. Re-examine the state of sustainability in retail (hint – it’s more than just being environmentally friendly and reducing plastic).

Carl Boutet, Mirvette Russo, Molshree Vaid, Adam Siegel

3:15pm

Guerrilla Retail

Renee Harwood-Souza

With a naturally competitive marketplace across multiple channels, retail has become nimble, challenging and brutal. Discover how being agile, adding the element of surprise and thinking unconventionally could be your recipe for success.

Renee Harwood-Souza

3:55pm

Transforming Retail #3

Oliver Banks

In the third instalment of these short focused sessions, Oliver Banks, will be sharing key ideas and strategies to help you transform retail.

Oliver Banks

4:10pm

Closing Keynote: The Reinventionist Mindset

Joe Jackman

How do you thrive in the era of disruption? Reinvent. Change is everywhere and accelerating, but our human instinct is to resist it. But, what if we could see change as good? What if change was a force to be embraced?

Martin Newman

5:00pm

Networking Drinks

And at other points during the day

Connect and meet with other attendees and speakers in the live networking lounge. 

Followed by

*New for this event*

The After Party

Enjoy more content, more insight, more ideas, more inspiration.

Tracey Clements

6:00pm

Virtual Store Tours

Panel: Ian Scott, Jeremey Sea, Rich Kizer and Georganne Bender (Kizer & Bender)

With a global lockdown in place, it can be hard to see what other countries are doing with reopening and getting future fit. Tour the world (virtually of course) to see what’s going on in store.

Ian Scott, Jeremey Sea, Kizer and Bender

7:00pm

Winning the Online Experience

Panel: Lee Woodard, Alan Chapman

As ecommerce continues to rise, it’s increasingly important to focus on delivering an excellent online experience. Discover some of the best innovations and important trends from the world wide web.

Alan Chapman, Lee Woodard

7:00pm

Fireside Chat: The Fear Of Failure

Steve Dennis with Oliver Banks

This invisible force is often blamed for stopping innovation and transformation. But is it real? And how do we overcome it through individual leadership and through the wider organisation?

Steve Dennis

8:00pm

Disruptive Thinking

Dr Jackie Mulligan with Oliver Banks

We know of disruption and we’ve all heard about Uber, AirBNB and others. But, how do you actually think creatively and positively about disruption so you can be on the front foot?

Dr Jackie Mulligan

8:50pm

Takeaways from the day

Oliver Banks

By this stage, we’ll have spinning heads. Let’s take a few minutes to reflect on key takeaways and get ready to be future fit.

Oliver Banks

9:00pm

Networking Drinks

Connect and meet with other attendees and speakers in the live networking lounge. At the first event, this drew in fantastic feedback.

Tracey Clements

*New for this event*

On Demand Sessions

Still want more insight and ideas to help you become Future Fit? You got it. This time around, you can tune into a series of “on demand” sessions to dive deeper and discover more. Each is a Fireside Chat format with Oliver Banks.

On demand

Navigating Uncertainty

Steph Tranter

In this actionable session, you’ll learn 10 steps that you can put in place immediately to help you navigate the uncertain times and build your resilience

Steph Tranter

On demand

Spending Your Payroll More Effectively

Chris McCullough

Discover why your retail operation is like a carefully managed emergency department in a hospital – and why this helps you optimise your payroll spend.

Tracey Clements

On demand

Avoiding Burnout From Remote Working

Renee Harwood-Souza

As we find ourselves getting used to working from home, it’s essential to put into place certain key elements to maintain productivity and avoid burning out – for yourself or your team.

Renee Harwood-Souza

On demand

Eliminating Travel In Store

Martyn Jones

As stores become more complex and budgets get squeezed, it’s important to realise operational efficiencies. Discover how you can eliminate one of the biggest process wastes in store.

Tracey Clements

On demand

Focusing On Performance Through Volatile Times

Julian Mills

Successful retail depends on effective management, especially at scale across large territories or countries. But if that management is fractured, how will you stop your business from stumbling?

Julian Mills

On demand

Making A Positive Intervention

Dr Jackie Mulligan

Whilst some independent retailers have excelled with digital, others have struggled. Hear why now is the time for a positive intervention to break the cycle.

Dr Jackie Mulligan

Our STELLAR SPEAKERS

Martin Newman

Martin Newman

The Consumer Champion

As the Consumer Champion and founder of the Customer First Group and Customer Service Action, Martin is a force for positive change for both consumers and brands.

Opening Keynote

Joe Jackman

Joe Jackman

The Reinventionist

Joe is the leading authority on rapid reinvention and has successfully reinvented iconic brands to become powerful and relevant. He’s author of ‘The Reinventionist Mindset’

Closing Keynote

Tracey Clements

Tracey Clements

COO and SVP at Boots UK & Ireland

Tracey is responsible for 2300+ stores and Boots’ Supply Chain and Property divisions. Previously, she was MD for Tesco Convenience and CEO of One Stop Stores.

Carl Boutet

Carl Boutet

Chief Retail Strategist

Carl is a retail strategist, board advisor and founder of Studio Rx. With over 25 years of retail experience, he advises both retailers and tech companies – blending his practical experience with his commercial acumen and strategic outlook.

Pat Kelly

Pat Kelly

The Ironman of Retail

Pat is a veteran of over 40 years in the retail industry who has led incredible turnaround successes with a number of blue chip retailers around the world.

Karen Bendell

Karen Bendell

Retail CEO

Karen is an experienced CEO and turnaround director of omni channel luxury and premium brands who need to change to grow or survive. She’s customer focused and data driven.

Natalie Berg

Natalie Berg

Retail Analyst & Thought Leader

Natalie specialises in retail strategy and future trends and is a highly respected analyst. Her recent book is ‘Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce’ is a best-selling retail book.

Steve Dennis

Steve Dennis

Global Retail Influencer

Formerly an executive with Sears and Neiman Marcus, Steve is a consultant, keynote speaker, writer on retail. He is a Senior Forbes Contributor on the future of shopping and recently launched the best selling book, ‘Remarkable Retail’

Clare Bailey

Clare Bailey

The Retail Champion

Speaker, author, event host and highly regarded retail commentator. Business process consultant and supply chain geek. Co-founder at Grounded Places.

Catherine Erdly

Catherine Erdly

Retail Advisor

With 20+ years experience helping creative product businesses, like Paperchase, Laura Ashley and Coast. She helps independent retailers to grow sales, manage stock and build long-lasting businesses. 

Rebecca Morter

Rebecca Morter

CEO at Lone Design Club

Recognised as a Forbes’ 30 Under 30, Rebecca is a London based fashion designer and entrepreneur. The Lone Design Club pop-up stores have been wildly successful.

Greg Deacon

Greg Deacon

COO at NFRN, the Federation of Independent Retailers

Greg represents the interests of independent retailers, and lead the development of the NFRN’s future strategy and service offering.

Kizer & Bender

Kizer & Bender

Retail Adventurers

Rich Kizer and Georganne Bender are consumer anthropologists, speakers, authors, and consultants who have helped businesses internationally.

Ian Scott

Ian Scott

Retail Innovation Specialist

With a focus on retail design, behavioural psychology, global trends and retail innovation, Ian travels extensively, visiting stores to capture best practice and cutting edge ideas.

Jeremey Sea

Jeremey Sea

The New Retail Guy

With 15+ years of experience in the retail technology sector, he is focused on physical retail with a keen interest in the key trends in retail, especially in China and Singapore.

Steph Tranter

Steph Tranter

Exec Mindset Coach

A hybrid Executive Coach, merging coaching and therapy with a background in Retail and Leadership Development. Steph helps leaders develop their personal Leadership style.

Marcus Davidson

Marcus Davidson

Senior Operations Manager, Gap

An experienced Retail Operations Manager experienced in the clothing, sporting goods, lifestyle & luxury retail industries, having worked with Superdry, Nike & Coach before moving to Gap, two years ago.

David Payne

David Payne

Chief Product Officer, Rotageek

He’s responsible for articulating the vision for Rotageek. Previously, he was a business analyst at McKinsey, in banking and as a stock-market analyst for the supermarket sector.

Daniel Chamberlain

Daniel Chamberlain

Head of Data Science, Rotageek

Developing new algorithms to forecast demand and optimise schedules. Previously, he worked in cybersecurity and applied machine learning to healthcare. His Master’s at MIT, created machine learning tools to diagnose diseases.

Chris McCullough

Chris McCullough

CEO, Rotageek

Initially, an A&E doctor in the NHS where he quickly realised the complexities in scheduling. He compares running Rotageek to running an A&E department — it’s hard, we use science to solve human problems, and no two problems are ever the same!

Renee Harwood-Souza

Renee Harwood-Souza

Industry Principal, Retail, RingCentral

With expertise in retail and store technologies and having come from Gap Inc., Levi Strauss and Gymboree, Renee is a highly collaborate executive that understands well the issues faced with distributed computing across the supply chain.

Adam Siegel

Adam Siegel

Sustainability Entrepreneur

Building a circular fashion business. Formerly, he was Senior Vice President of Innovation, Research, & Sustainability at the Retail Industry Leaders Association (RILA), where he led the Tech Center for Innovation and Retail Sustainability Initiative.

Molshree Vaid

Molshree Vaid

Fashion Consultant & Researcher

Molshree has a background in fashion retail marketing and has worked with Brooks Brothers, Thomas Pink, Timberland and Diesel. She writes about the strategies and ventures to boost sustainability in retail.

Mirvette Russo

Mirvette Russo

Sustainable Sourcing Strategy Advisor

With 25+ years executive board experience, Mirvette advises international brands on sustainability and commercial strategy. She has expertise in building supply chains in emerging markets for ethical and environmental excellence.

Polly Barnfield OBE

Polly Barnfield OBE

CEO, Maybe*

With a deep understanding of social media in the retail sector, Polly brings data-based insight of what consumers are thinking and feeling. She was awarded an OBE for services to Philanthropy.

Dr Jackie Mulligan

Dr Jackie Mulligan

Founder, ShopAppy.com

ShopAppy.com enables local businesses to showcase and sell online making it easier to shop locally. Formerly a Principal Lecturer and Director of Enterprise having researched experience, psychology and behaviour.

Mark Robinson

Mark Robinson

Chair, High Streets Task Force

Mark is Co-Founder and Property Director at Ellandi and has just been appointed as Chairperson of the newly formed Task Force, previously having been President of retail and leisure body, Revo.

Mete Varas

Mete Varas

Proptech entrepreneur & influencer

A prominent entrepreneur and thought leader in property technology. He’s the founder of the “EurAsia Proptech Initiative” and “ME Proptech Initiative” and writes, thinks, and consults on innovation and proptech. He’s also co-founder and VP MEA of Shopi.

 

Lee Woodard

Lee Woodard

CMO, Amplience

Lee creates strategies for growth and transformation through digital and customer experience. Currently, Interim CMO at Amplience and previously, Chief Experience Officer at Crabtree & Evelyn.

Alan Chapman

Alan Chapman

Digital Marketing Consultant

Alan is that rare breed of digital marketer who puts the emphasis on “marketing” and not “digital”. A speaker, trainer and consultant, he specialises in conversion rate optimisation of ecommerce websites.

Martyn Jones

Martyn Jones

Director, VoCoVo

A sales and marketing expert with a track record in helping brands achieve international growth. Currently focused on growing the company’s partnerships, alliances, and customer base across core UK, EMEA and North American markets.

Julian Mills

Julian Mills

CEO, Quorso

Previously, Julian was a Partner at McKinsey, leading the Travel, Transport, and Infrastructure practices. He also founded the Global Infrastructure Initiative, a gathering of the world’s most influential infrastructure leaders.

Nick Pendleton

Nick Pendleton

Angel Investor & Board Member, Rotageek

Bringing a 29 year track record of delivering results in pressurised & uncertain situations. He’s been a FTSE 100 director, big 4 management consultant, entrepreneur, & early stage investor.

Simon Hedaux

Simon Hedaux

Founder, Rethink Productivity

After spending many years working in retail, productivity and workforce management, Simon blends Time and Motion studies, measures performance, and provides detailed insight into productivity and efficiency.

Michael Grange

Michael Grange

CIO and Technology Director

Michael’s career is rooted in technology and digitalisation and has seen him develop and transform retail, ecommerce, supply chain and logistics businesses from start-ups to FTSE 100 blue chips like Tesco, leading teams across the UK, EMEA, US and India.

Anish Patel

Anish Patel

Senior Partner, YGroup

Worked with 100+ retail and consumer businesses and joined YGroup after they acquired PatelMiller Partnership. Previously, he jointly set up and ran Deloitte’s UK Retail Consulting Practice, worked in transformation at John Lewis and led Accenture’s Retail Strategy practice.

POWERED BY

RingCentral

Hi, I’m Oliver Banks,

Founder & Host of Retail Transformation Live

There are massive changes in the retail industry and many retailers haven’t been able to adapt their operating model quickly enough. With fierce competition, it’s essential to transform quickly and effectively. But, without the key skills, it’s easy to make mistakes, wasting time and money.

I help retail businesses to transform their operating model so they stay competitive. Feeling excited to be serving you important and actionable sessions at this virtual event to help you.

I can’t wait to welcome you.

About Oliver Banks

Oliver Banks is a retail transformation consultant, coach and advisor. Based in the UK, and as the founder of retail transformation consultancy, OB&Co, Oliver helps retailers to effectively manage their critical transformation programmes and build better operating models for the future.

Previously, he was an internal consultant at Tesco and originates from a problem solving engineering background.

He hosts a weekly podcast, the Retail Transformation Show. 

PROUD TO PARTNER WITH

RingCentral

RingCentral

RingCentral is the leading provider of global enterprise cloud communications and collaboration solutions – empowering today’s mobile workforce. With one intuitive platform for voice, video meetings, team messaging, and collaboration and contact centre, increasing productivity on a global scale by bringing your international teams together with ease.

Rotageek

Rotageek

Rotageek helps retailers to automate labour scheduling in order to free up associates for higher value, people-focused work. The platform fully manages the staff scheduling workflow, using real-time customer data to create optimised rotas for stores.

Quorso

Quorso

Management is slow, in-person and fragmented, making rapid, data-driven collaboration difficult. Quorso tackles these pains, by joining up management in a single tool – connecting your data, actions, team and KPIs to power business performance. 

VoCoVo

VoCoVo

VoCoVo’s solutions drive actionable insights that empower retailers to improve employee communication that enhance customer experience and drive profitability through operational efficiencies. Currently used by over 30 tier 1 global retailers and active in 6,000 stores with 83,000 users including Asda, Co-op, Tesco, Halfords, Primark, Wickes and more.

ShopAppy.com

ShopAppy.com

ShopAppy.com is a digital platform and shop local campaign that is changing the game for local high streets and markets across the UK, making it easy to buy local online with click and collect and home delivery. Supported by Visa, it is now easier than ever to support shops and services for happy people, happy places and a happy planet.

Retail Transformation Live is a trading name of OB&Co Ltd.

REGISTERED OFFICE

OB&Co Ltd,
20-22 Wenlock Road,
London,
N1 7GU,
UK.

CONNECT WITH OLIVER BANKS

By email: oliver.banks@obandco.uk

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LISTEN TO THE PODCAST