The Virtual Conference To Help You Transform Retail
The Virtual Conference To Help You Transform Retail
ONLINE ONLY
6th / 7th / 8th JULY 2021
1pm – 5pm UK || 8am – 12noon EST
We’re in uncharted waters. Retail and consumer facing businesses are facing challenges like never before. Even before Covid-19, many retailers were already in adverse positions and needed to transform their business and their operating model. But as you know, the pandemic pressurised the situation and has forced many onto a burning platform:
Transform or decline.
Now or never.
Yet, this is a time of huge opportunity. Right now, we have the chance to forge a better future. But only if we intentionally transform. We must decide to change. To do this, we must combine the latest intel and with expert instinct and design the future.
We must act.
We must transform.
What you get
Attend Retail Transformation Live and you will get:
Insight
Hear latest insight and intel about the future of retail.
Ideas
Learn about the latest innovations affecting shopping.
Inspiration
Feel motivated by the future and how to get there.
Network
Connect with others who are on the same mission.
WHAT’S ON THE AGENDA
Retail Transformation Live will feature world class experts and tackle the biggest topics. The aim is to help you get Future Fit. Fast. Agile. Lean. And with momentum.
To help this, sessions will be focused on three overarching themes:
Post Pandemic Market Trends
How has the retail market changed? Or has it not? What are the key themes that will drive future growth and success?
The New Retail Operating Model
Given these trends, what are the operational implications on the operations and what are the hallmarks of the next successful retailers?
Transformation Capability
To enable these new operating models, how should you go about change and transformation – and how do you inspire this?
DAY 1: TUESDAY 6th JUly
1:00pm (UK) /
8:00am (ET)
Welcome to unchartered waters
With Oliver Banks
Unpredictable. Unconventional Even inconceivable. But the last year have seen a huge number of transformation wins right across the industry, there is much to be optimistic about.
1:15pm (UK) /
8:15am (ET)
The post pandemic consumer
With Lisa Hooker
Discover the key developments and shifts that we’ve seen in consumer mindset and the retail market. An insightful session to understand the present day and how it’s changed.
2:00pm (UK) /
9:00am (ET)
The post pandemic trends across the globe
With Ian Scott, Jeremey Sea, Kizer & Bender
Join a panel spread through the world and understand how different areas and regions are bouncing back (or not) and get ideas to help accelerate your comeback.
2:00pm (UK) /
9:00am (ET)
Handling conflict confidently in your transformation
With Louisa Weinstein
Confidently lead through the challenges and tensions in your change programme, with actionable tips and frameworks on influencing, negotiating and delivering difficult messages.
3:00pm (UK) /
10:00am (ET)
Virtual networking
Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.
3:30pm (UK) /
10:30am (ET)
Understanding retail’s contradictions
With Oliver Banks
Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.
3:45pm (UK) /
10:45am (ET)
Exercising the mind
With Tony Eames
This session will arm you with ways to think and act differently, helping you drive innovation and bring calmness and clarity. Plus we’ll be laying down a challenge for you to take beyond the event.
3:45pm (UK) /
10:45am (ET)
Digital measurement in the age of ecommerce
With Ben Salmon
Despite the huge boom in ecommerce, there is one area which is overlooked: measurement. Based on research and content from his book, Ben will explore the one metric which rules them all, the growth and adoption of ecommerce in the UK market, the 4 levels of measurement maturity and how to get ahead by mastering the metrics that matter to you.
4:15pm (UK) /
11:15am (ET)
The Great Acceleration
With Carl Boutet
Following The Great Depression and The Great Recession, The Great Acceleration exposed many business model frailties that we knew needed addressing. A rapid blurring of physical and digital commerce has kick started a race to resilience.
5:00pm (UK) /
12:00pm (ET)
Virtual drinks
Connect and meet with other attendees and speakers in the live networking lounge.
DAY 2: WEDNESDAY 7th JUly
1:00pm (UK) /
8:00am (ET)
Kicking off day 2
With Oliver Banks
Reconvene to quickly refresh the key themes and takeaways from yesterday.
1:15pm (UK) /
8:15am (ET)
Why people will make or break your digital retail transformation
With JD Dillon
What is your “future of retail” strategy? Ecommerce? Automation? Experience? Whatever your direction, it’ll succeed or fail on one factor: People. Learn how you can provide every associate and colleague with personalised support and rapidly build new retail skills for your next-generation retail strategy.
1:45pm (UK) /
8:45am (ET)
The rise of the third agers
With Brandon Rael, Simon Hedaux, Robert Nagle, & Craig Jones
The general population is aging in the developed world, exposing a new “third age” of life and these changing consumers will impact retailers and the market as a whole. Insight and expert opinion will help you explore what this could mean for your customer base and for your operating model.
2:15pm (UK) /
9:15am (ET)
The inconvenient truth about sustainability
With Adam Hall
Are you unknowingly part of the greenwashing movement? Join Adam Hall, Internet Fusion Group’s Head of Sustainability to discover how to run a business that both delivers the bottom line and raises the bar for environmental performance.
3:00pm (UK) /
10:00am (ET)
Virtual networking
Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.
3:30pm (UK) /
10:30am (ET)
The modern retail operating model
With Oliver Banks
Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.
4:00pm (UK) /
11:00am (ET)
Hot omnichannel trends
With Anne Mezzenga & Oliver Banks
Unpack the latest trends and themes from the increasingly exciting but complex world of omnichannel retail in this fast paced and fun session.
5:00pm (UK) /
12:00pm (ET)
Virtual drinks
Connect and meet with other attendees and speakers in the live networking lounge.
DAY 3: THURSDAY 8th JUly
1:00pm (UK) /
8:00am (ET)
Kicking off day 3
With Oliver Banks
Reconvene to quickly refresh the key themes and takeaways from yesterday.
1:15pm (UK) /
8:15am (ET)
What’s the store for?
With Cate Trotter, Jeff Roberts & Richard Bonner
As the pandemic boomed, physical stores must now answer some deep and fundamental questions around purpose and relevance. Explore the critical considerations in this lively panel discussion.
2:00pm (UK) /
9:00am (ET)
Successes and lesson learnt in driving frontline transformation
With Liam O’Meara, Oliver Banks, Gábor Mozga, Rob Baines, Sebastien Lafond & Dave Cooper
In this session, explore how major retailers have transformed their frontline performance. Discover what drove the need for change, how they went about implementation and the results achieved. We’ll conclude with any key insights and top things to consider you will be better placed to embarked on your own frontline transformation.
2:45pm (UK) /
9:45am (ET)
The path to transformation success
With Oliver Banks
Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.
3:00pm (UK) /
10:00am (ET)
Virtual networking
Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.
3:30pm (UK) /
10:30am (ET)
Diversity: Empty words or Execution?
With Jessica Thomas
Almost every retailer has made diversity goals and promises. But fulfilling those pledges and commitments has proved to be extremely difficult. Discover what you can do differently to ensure you aren’t overpromising and underdelivering.
3:30pm (UK) /
10:30am (ET)
Delivering happiness through choice – the new customer experience paradigm
With Sarah Friswell & Oliver Banks
While customers generally have access to non-essential stores and restrictions are being lifted, the idea that everything will simply return to pre-covid standards is unlikely to be fully realised, as each of us adapts to the level of social interaction we feel comfortable with. So how do retailers make shoppers feel happy – with their visit, purchases and experience, wherever it happens?
4:15pm (UK) /
11:15am (ET)
Illicit to Essential
With Michael LeBlanc
Discover how Canada’s cannabis market is redefining the remarkable retail store.
4:45pm (UK) /
11:45am (ET)
That’s a wrap
With Oliver Banks
As we wrap up another Retail Transformation Live, we’ll review our 3 key themes and what you can takeaway form the event.
5:00pm (UK) /
12:00pm (ET)
Virtual drinks
Connect and meet with other attendees and speakers in the live networking lounge.
STELLAR SPEAKERS
Carl Boutet
Chief Retail Strategist
Carl is a retail strategist, board advisor and founder of Studio Rx. With over 25 years of retail experience, he blends commercial acumen with strategic outlook. He’s the author of The Great Acceleration.
Anne Mezzenga
CEO OmniTalk
Co-Founder of Omni Talk, one of the fastest-growing content platforms in retail. Prior to her latest ventures, Anne was the Head of Marketing and Partnerships for Target’s Store of the Future project.
Michael LeBlanc
Global Retail Influencer
With 25+ years of retail and ecommerce leadership experience, he’s a Senior Advisor to Retail Council of Canada and a Rethink Retail top 100 influencer. Michael is a speaker and podcast host of the Remarkable Retail, The Voice Of Retail and other podcasts.
Lisa Hooker
Partner, PwC
Lisa is the head of consumer markets for PwC, with deep experience and expertise. She leads PwC’s external and internal thinking on consumer and market trends. In addition, she specialises in undertaking financial due diligence for companies undergoing M&A/refinancing across the retail, consumer and leisure sectors.
Ian Scott
Retail Innovation Specialist
An independent consultant offering trends, innovation and insight on the retail landcape. With 20 years experience, he travels extensively to visit stores and capture best practice new ideas.
Jeremey Sea
The New Retail Guy
With 15+ years of experience in the retail technology sector, he is focused on physical retail with a keen interest in the key trends in retail, especially in China and Singapore.
Kizer & Bender
Retail Adventurers
Rich Kizer and Georganne Bender are consumer anthropologists, speakers, authors, and consultants who have helped businesses internationally.
Louisa Weinstein
Conflict Resolution Specialist
She’s been supporting individuals and organizations to achieve effective negotiations and to build cohesive teams for the last 20 years. Originally in corporate law, Louisa quickly fell in love with mediation to have constructive conversations.
Adam Hall
Head of Sustainability, Internet Fusion Group
With 15 years of striving for growing sustainable businesses, Adam has boosted Internet Fusion Group to be among an elite group of sustainable retailers who have committed to the highest level of Science Based Targets.
Jeff Roberts
Head of Retail & Consumer, Alchemmy
A specialist in operating model design, he works with clients to bring new companies and products to market, design organisations for growth into new categories, and help businesses to protect and expand their market positions.
JD Dillon
Chief Learning Architect, Axonify
An expert on frontline training and enablement as well as one of the most prolific authors and speakers in the workplace learning community. He’s with some of the world’s most dynamic organisations and is now Chief Learning Architect with Axonify, enabling frontline employees around the world to do their best work every day.
Liam O'Meara
VP Europe, Axonify
Leads the go-to market strategy for Axonify in Europe and brings almost 20 years of learning experience to the plate, leading to Axonify winning a number of prestigious awards. He has supported many of the largest global companies including KPMG, AstraZeneca and Tesco to maximize the capabilities of their workforce.
Cate Trotter
Head of Trends, Insider Trends
A retail innovation and optimisation consultant that works with Chanel, Galeries Lafayette, Levi’s, Tesco, Swarovski and many others. She’s scouted stores and delivered retail safaris from Mexico City to Tokyo, giving her a first-hand understanding of what works and what doesn’t. She’s been named a top global retail influencer for the past 5 years.
Robert Nagle
Independent Consultant
An independent consultant who loves to use data and insights to develop strategies and transform operating models. With experience across a wide variety of retail businesses, Rob loves tackling new problems.
Simon Hedaux
Founder, Rethink Productivity
After spending many years working in retail, productivity and workforce management, Simon blends Time and Motion studies, measures performance, and provides detailed insight into productivity and efficiency.
Jessica Thomas
CEO, Curate 360
Every retailer has created supplier diversity goals and initiatives but fulfilling those pledges and commitments has proved to be extremely difficult. By founding Curate 360, Jessica looks to fill the gap between diverse suppliers that want to get on the shelves, and retailers that support supplier diversity.
Brandon Rael
Strategy & Operations Delivery Leader
An exceptional track record of success in leading complex digital business transformation programs, delivering significant EBITDA improvements, building high performing teams, inspiring organizational change, and exceeding the client’s expectations. A member of the RetailWire Braintrust global community. and a Top 100 Retail Influencer.
Craig Jones
Retail Transformation Director, Angling Direct PLC
With extensive multi sector experience across Retail, Leisure, and Health & Wellness industries, Craig is spearheading the change agenda across new ‘experiential’ store formats, retail and supply chain operational efficiency and change programs to facilitate growth and uniquely position Angling Direct as Europe’s first choice omni-channel fishing tackle destination.
Ben Salmon
Co-Founder, We Are Crank
Having held global roles at marketing technology companies and agencies, Ben helps identify where to focus efforts to grow rapidly, supported by data, technology and marketing with commercial and common sense thinking.. He’s also the author of Your Number’s Up, a book focused on ecommerce measurement for direct to consumer brands.
Richard Bonner
Head of Space, M&S
Tony Eames
Founder of the Million Metre Challenge
Sarah Friswell
CEO, Red Ant
Sarah leads a cloud-based digital store platform to deliver a truly connected experience for retailers and their customers. From clienteling and endless aisle to pick from store and personal shopping. Sarah has held various roles at Red Ant and previously held senior roles at digital commerce agencies.
Rob Baines
Head of Retail Operations, Coop
Raghu Bose
Head of Stores & Omnichannel, Aspire Systems
Raghu heads up development that enables retailers to operate in a modern omnichannel way.He has previsously been a Technical Architect and worked for different retail technology companies, includking Wipro Technologies and OLR.
Plus more speakers to be announced soon.
PROUD TO PARTNER WITH
Hi, I’m Oliver Banks,
Founder & Host of Retail Transformation Live
There are massive changes in the retail industry and many retailers haven’t been able to adapt their operating model quickly enough. With fierce competition, it’s essential to transform quickly and effectively. But, without the key skills, it’s easy to make mistakes, wasting time and money.
I help retail businesses to transform their operating model so they stay competitive. Feeling excited to be serving you important and actionable sessions at this virtual event to help you.
I can’t wait to welcome you.
About Oliver Banks
Oliver Banks is a retail transformation consultant, coach and advisor. Based in the UK, and as the founder of retail transformation consultancy, OB&Co, Oliver helps retailers to effectively manage their critical transformation programmes and build better operating models for the future.
Previously, he was an internal consultant at Tesco and originates from a problem solving engineering background.
He hosts a weekly podcast, the Retail Transformation Show.
Retail Transformation Live is a trading name of OB&Co Ltd.
REGISTERED OFFICE
OB&Co Ltd,
20-22 Wenlock Road,
London,
N1 7GU,
UK.
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