Retail Transformation Live

The Virtual Conference To Help You Transform Retail

The Virtual Conference To Help You Transform Retail

ONLINE ONLY
6th / 7th / 8th JULY 2021
1pm – 5pm UK || 8am – 12noon EST

We’re in uncharted waters. Retail and consumer facing businesses are facing challenges like never before. Even before Covid-19, many retailers were already in adverse positions and needed to transform their business and their operating model. But as you know, the pandemic pressurised the situation and has forced many onto a burning platform:

Transform or decline.

Now or never.

Yet, this is a time of huge opportunity. Right now, we have the chance to forge a better future. But only if we intentionally transform. We must decide to change. To do this, we must combine the latest intel and with expert instinct and design the future. 

We must act.

We must transform.

What you get

Attend Retail Transformation Live and you will get:

U

Insight

Hear latest insight and intel about the future of retail.

Ideas

Learn about the latest innovations affecting shopping.

Inspiration

Feel motivated by the future and how to get there.

w

Network

Connect with others who are on the same mission.

WHAT’S ON THE AGENDA

Retail Transformation Live will feature world class experts and tackle the biggest topics. The aim is to help you get Future Fit. Fast. Agile. Lean. And with momentum.

To help this, sessions will be focused on three overarching themes: 

Post Pandemic Market Trends

How has the retail market changed? Or has it not? What are the key themes that will drive future growth and success?

The New Retail Operating Model

Given these trends, what are the operational implications on the operations and what are the hallmarks of the next successful retailers?

Transformation Capability

To enable these new operating models, how should you go about change and transformation – and how do you inspire this?

DAY 1: TUESDAY 6th JUly

1:00pm (UK) /
8:00am (ET)

Welcome to unchartered waters

With Oliver Banks

Unpredictable. Unconventional Even inconceivable. But the last year have seen a huge number of transformation wins right across the industry, there is much to be optimistic about.

Oliver Banks

1:15pm (UK) /
8:15am (ET)

The post pandemic consumer

With Lisa Hooker

Discover the key developments and shifts that we’ve seen in consumer mindset and the retail market. An insightful session to understand the present day and how it’s changed.

Oliver Banks

2:00pm (UK) /
9:00am (ET)

The post pandemic trends across the globe

With Ian Scott, Jeremey Sea, Kizer & Bender

Join a panel spread through the world and understand how different areas and regions are bouncing back (or not) and get ideas to help accelerate your comeback.

2:00pm (UK) /
9:00am (ET)

Handling conflict confidently in your transformation

With Louisa Weinstein

Confidently lead through the challenges and tensions in your change programme, with actionable tips and frameworks on influencing, negotiating and delivering difficult messages.

Oliver Banks

3:00pm (UK) /
10:00am (ET)

Virtual networking

Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.

Oliver Banks

3:30pm (UK) /
10:30am (ET)

Understanding retail’s contradictions

With Oliver Banks

Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.

Oliver Banks

3:45pm (UK) /
10:45am (ET)

Exercising the mind

With Tony Eames

This session will arm you with ways to think and act differently, helping you drive innovation and bring calmness and clarity. Plus we’ll be laying down a challenge for you to take beyond the event.

Oliver Banks

3:45pm (UK) /
10:45am (ET)

Digital measurement in the age of ecommerce

With Ben Salmon

Despite the huge boom in ecommerce, there is one area which is overlooked: measurement. Based on research and content from his book, Ben will explore the one metric which rules them all, the growth and adoption of ecommerce in the UK market, the 4 levels of measurement maturity and how to get ahead by mastering the metrics that matter to you.

Oliver Banks

4:15pm (UK) /
11:15am (ET)

The Great Acceleration

With Carl Boutet

Following The Great Depression and The Great Recession, The Great Acceleration exposed many business model frailties that we knew needed addressing. A rapid blurring of physical and digital commerce has kick started a race to resilience.

Oliver Banks

5:00pm (UK) /
12:00pm (ET)

Virtual drinks

Connect and meet with other attendees and speakers in the live networking lounge.

Oliver Banks

DAY 2: WEDNESDAY 7th JUly

1:00pm (UK) /
8:00am (ET)

Kicking off day 2

With Oliver Banks

Reconvene to quickly refresh the key themes and takeaways from yesterday.

Oliver Banks

1:15pm (UK) /
8:15am (ET)

Why people will make or break your digital retail transformation

With JD Dillon

What is your “future of retail” strategy? Ecommerce? Automation? Experience? Whatever your direction, it’ll succeed or fail on one factor: People. Learn how you can provide every associate and colleague with personalised support and rapidly build new retail skills for your next-generation retail strategy. 

Oliver Banks

1:45pm (UK) /
8:45am (ET)

The rise of the third agers

With Brandon Rael, Simon Hedaux, Robert Nagle, & Craig Jones

The general population is aging in the developed world, exposing a new “third age” of life and these changing consumers will impact retailers and the market as a whole. Insight and expert opinion will help you explore what this could mean for your customer base and for your operating model.

Oliver Banks

2:15pm (UK) /
9:15am (ET)

The inconvenient truth about sustainability

With Adam Hall

Are you unknowingly part of the greenwashing movement? Join Adam Hall, Internet Fusion Group’s Head of Sustainability to discover how to run a business that both delivers the bottom line and raises the bar for environmental performance.

Oliver Banks

3:00pm (UK) /
10:00am (ET)

Virtual networking

Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.

Oliver Banks

3:30pm (UK) /
10:30am (ET)

The modern retail operating model

With Oliver Banks

Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.

Oliver Banks

4:00pm (UK) /
11:00am (ET)

Hot omnichannel trends

With Anne Mezzenga & Oliver Banks

Unpack the latest trends and themes from the increasingly exciting but complex world of omnichannel retail in this fast paced and fun session. 

Oliver Banks

5:00pm (UK) /
12:00pm (ET)

Virtual drinks

Connect and meet with other attendees and speakers in the live networking lounge.

Oliver Banks

DAY 3: THURSDAY 8th JUly

1:00pm (UK) /
8:00am (ET)

Kicking off day 3

With Oliver Banks

Reconvene to quickly refresh the key themes and takeaways from yesterday.

Oliver Banks

1:15pm (UK) /
8:15am (ET)

What’s the store for?

With Cate Trotter, Jeff Roberts & Richard Bonner

As the pandemic boomed, physical stores must now answer some deep and fundamental questions around purpose and relevance. Explore the critical considerations in this lively panel discussion.

2:00pm (UK) /
9:00am (ET)

Successes and lesson learnt in driving frontline transformation

With Liam O’Meara, Oliver Banks, Gábor Mozga, Rob Baines, Sebastien Lafond & Dave Cooper

In this session, explore how major retailers have transformed their frontline performance. Discover what drove the need for change, how they went about implementation and the results achieved. We’ll conclude with any key insights and top things to consider you will be better placed to embarked on your own frontline transformation.

Oliver Banks

2:45pm (UK) /
9:45am (ET)

The path to transformation success

With Oliver Banks

Throughout the event, Oliver Banks will be sharing key thoughts, ideas and strategies to help you transform your retail business and operation in a series of short, focused sessions.

Oliver Banks

3:00pm (UK) /
10:00am (ET)

Virtual networking

Connect and meet with other attendees and speakers in the live networking lounge. These sessions always draw in fantastic feedback.

Oliver Banks

3:30pm (UK) /
10:30am (ET)

Diversity: Empty words or Execution?

With Jessica Thomas

Almost every retailer has made diversity goals and promises. But fulfilling those pledges and commitments has proved to be extremely difficult. Discover what you can do differently to ensure you aren’t overpromising and underdelivering.

Oliver Banks

3:30pm (UK) /
10:30am (ET)

Delivering happiness through choice – the new customer experience paradigm

With Sarah Friswell & Oliver Banks

While customers generally have access to non-essential stores and restrictions are being lifted, the idea that everything will simply return to pre-covid standards is unlikely to be fully realised, as each of us adapts to the level of social interaction we feel comfortable with. So how do retailers make shoppers feel happy – with their visit, purchases and experience, wherever it happens?

Oliver Banks

4:15pm (UK) /
11:15am (ET)

Illicit to Essential

With Michael LeBlanc

Discover how Canada’s cannabis market is redefining the remarkable retail store.

Oliver Banks

4:45pm (UK) /
11:45am (ET)

That’s a wrap

With Oliver Banks

As we wrap up another Retail Transformation Live, we’ll review our 3 key themes and what you can takeaway form the event.

Oliver Banks

5:00pm (UK) /
12:00pm (ET)

Virtual drinks

Connect and meet with other attendees and speakers in the live networking lounge.

Oliver Banks

STELLAR SPEAKERS

Carl Boutet

Carl Boutet

Chief Retail Strategist

Carl is a retail strategist, board advisor and founder of Studio Rx. With over 25 years of retail experience, he blends commercial acumen with strategic outlook. He’s the author of The Great Acceleration.

Anne Mezzenga

Anne Mezzenga

CEO OmniTalk

Co-Founder of Omni Talk, one of the fastest-growing content platforms in retail. Prior to her latest ventures, Anne was the Head of Marketing and Partnerships for Target’s Store of the Future project.

Michael LeBlanc

Michael LeBlanc

Global Retail Influencer

With 25+ years of retail and ecommerce leadership experience, he’s a Senior Advisor to Retail Council of Canada and a Rethink Retail top 100 influencer. Michael is a speaker and podcast host of the Remarkable Retail, The Voice Of Retail and other podcasts.

Lisa Hooker

Lisa Hooker

Partner, PwC

Lisa is the head of consumer markets for PwC, with deep experience and expertise. She leads PwC’s external and internal thinking on consumer and market trends. In addition, she specialises in undertaking financial due diligence for companies undergoing M&A/refinancing across the retail, consumer and leisure sectors.

Ian Scott

Ian Scott

Retail Innovation Specialist

An independent consultant offering trends, innovation and insight on the retail landcape. With 20 years experience, he travels extensively to visit stores and capture best practice new ideas.

Jeremey Sea

Jeremey Sea

The New Retail Guy

With 15+ years of experience in the retail technology sector, he is focused on physical retail with a keen interest in the key trends in retail, especially in China and Singapore.

Kizer & Bender

Kizer & Bender

Retail Adventurers

Rich Kizer and Georganne Bender are consumer anthropologists, speakers, authors, and consultants who have helped businesses internationally.

Louisa Weinstein

Louisa Weinstein

Conflict Resolution Specialist

She’s been supporting individuals and organizations to achieve effective negotiations and to build cohesive teams for the last 20 years. Originally in corporate law, Louisa quickly fell in love with mediation to have constructive conversations.

Adam Hall

Adam Hall

Head of Sustainability, Internet Fusion Group

With 15 years of striving for growing sustainable businesses, Adam has boosted Internet Fusion Group to be among an elite group of sustainable retailers who have committed to the highest level of Science Based Targets.

Jeff Roberts

Jeff Roberts

Head of Retail & Consumer, Alchemmy

A specialist in operating model design, he works with clients to bring new companies and products to market, design organisations for growth into new categories, and help businesses to protect and expand their market positions.

JD Dillon

JD Dillon

Chief Learning Architect, Axonify

An expert on frontline training and enablement as well as one of the most prolific authors and speakers in the workplace learning community. He’s with some of the world’s most dynamic organisations and is now Chief Learning Architect with Axonify, enabling frontline employees around the world to do their best work every day.

Liam O'Meara

Liam O'Meara

VP Europe, Axonify

Leads the go-to market strategy for Axonify in Europe and brings almost 20 years of learning experience to the plate, leading to Axonify winning a number of prestigious awards. He has supported many of the largest global companies including KPMG, AstraZeneca and Tesco to maximize the capabilities of their workforce.

Cate Trotter

Cate Trotter

Head of Trends, Insider Trends

A retail innovation and optimisation consultant that works with Chanel, Galeries Lafayette, Levi’s, Tesco, Swarovski and many others. She’s scouted stores and delivered retail safaris from Mexico City to Tokyo, giving her a first-hand understanding of what works and what doesn’t. She’s been named a top global retail influencer for the past 5 years.

Robert Nagle

Robert Nagle

Independent Consultant

An independent consultant who loves to use data and insights to develop strategies and transform operating models. With experience across a wide variety of retail businesses, Rob loves tackling new problems.

Simon Hedaux

Simon Hedaux

Founder, Rethink Productivity

After spending many years working in retail, productivity and workforce management, Simon blends Time and Motion studies, measures performance, and provides detailed insight into productivity and efficiency.

Jessica Thomas

Jessica Thomas

CEO, Curate 360

Every retailer has created supplier diversity goals and initiatives but fulfilling those pledges and commitments has proved to be extremely difficult. By founding Curate 360, Jessica looks to fill the gap between diverse suppliers that want to get on the shelves, and retailers that support supplier diversity.

Brandon Rael

Brandon Rael

Strategy & Operations Delivery Leader

An exceptional track record of success in leading complex digital business transformation programs, delivering significant EBITDA improvements, building high performing teams, inspiring organizational change, and exceeding the client’s expectations. A member of the RetailWire Braintrust global community. and a Top 100 Retail Influencer.

Craig Jones

Craig Jones

Retail Transformation Director, Angling Direct PLC

With extensive multi sector experience across Retail, Leisure, and Health & Wellness industries, Craig is spearheading the change agenda across new ‘experiential’ store formats, retail and supply chain operational efficiency and change programs to facilitate growth and uniquely position Angling Direct as Europe’s first choice omni-channel fishing tackle destination.

Ben Salmon

Ben Salmon

Co-Founder, We Are Crank

Having held global roles at marketing technology companies and agencies, Ben helps identify where to focus efforts to grow rapidly, supported by data, technology and marketing with commercial and common sense thinking.. He’s also the author of Your Number’s Up, a book focused on ecommerce measurement for direct to consumer brands.

Richard Bonner

Richard Bonner

Head of Space, M&S

20+ years of experience transforming John Lewis, English Heritage and M&S. Richard has worked on shop of the future strategy, category strategies and proposition development, in-store customer experience, future stores blueprint, format planning, macro and micro space strategy, working capital and asset optimisation.
Tony Eames

Tony Eames

Founder of the Million Metre Challenge

Tony is on a mission to get 1,000,000 people to take part in walking, running, swimming or rowing a million metres. Whether individually, through school projects or large scale active hubs helping employees to take on a new challenge together. Working within the IT industry and with three young girls, Tony is well aware of the strain of life which, and has seen huge personal benefits from the challenge.
Sarah Friswell

Sarah Friswell

CEO, Red Ant

Sarah leads a cloud-based digital store platform to deliver a truly connected experience for retailers and their customers. From clienteling and endless aisle to pick from store and personal shopping. Sarah has held various roles at Red Ant and previously held senior roles at digital commerce agencies.

Rob Baines

Rob Baines

Head of Retail Operations, Coop

Rob is currently heading up retail operations for the Co-operative Group and leading a large people transformation programme involving 46,000 colleagues, across 2,600 retail stores. Having spent a short time in operations with the Coop before moving into the office, Rob was previously a Director of Stores at Tesco, a high turnover business providing over 7000 colleagues with meaningful work and opportunities.
Raghu Bose

Raghu Bose

Head of Stores & Omnichannel, Aspire Systems

Raghu heads up development that enables retailers to operate in a modern omnichannel way.He has previsously been a Technical Architect and worked for different retail technology companies, includking Wipro Technologies and OLR.

Plus more speakers to be announced soon.

PROUD TO PARTNER WITH

Hi, I’m Oliver Banks,

Founder & Host of Retail Transformation Live

There are massive changes in the retail industry and many retailers haven’t been able to adapt their operating model quickly enough. With fierce competition, it’s essential to transform quickly and effectively. But, without the key skills, it’s easy to make mistakes, wasting time and money.

I help retail businesses to transform their operating model so they stay competitive. Feeling excited to be serving you important and actionable sessions at this virtual event to help you.

I can’t wait to welcome you.

About Oliver Banks

Oliver Banks is a retail transformation consultant, coach and advisor. Based in the UK, and as the founder of retail transformation consultancy, OB&Co, Oliver helps retailers to effectively manage their critical transformation programmes and build better operating models for the future.

Previously, he was an internal consultant at Tesco and originates from a problem solving engineering background.

He hosts a weekly podcast, the Retail Transformation Show. 

Retail Transformation Live is a trading name of OB&Co Ltd.

REGISTERED OFFICE

OB&Co Ltd,
20-22 Wenlock Road,
London,
N1 7GU,
UK.

CONNECT WITH OLIVER BANKS

By email: oliver.banks@obandco.uk

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